Warranty claim forms for Equipment & Access products
Making a Warranty Claim is easy. We offer one form for Construction Equipment, such as mixers, saws, pumps and buggies, and a separate form for Access Equipment, such as scissor lifts and access crawlers.
Simply fill out the form below and we will be in touch shortly. If you have more than one claim, please submit one claim at a time. We ask to please include any photos and or videos that may be available to support this claim.
Simply fill out the form below and we will be in touch shortly. If you have more than one claim, please submit one claim at a time. We ask to please include any photos and or videos that may be available to support this claim.
|
|
WARRANTY & LIABILITY POLICY
LIMITED WARRANTY & LIMITATION OF LIABILITY IMER Group | USA warrants its products to be free of defects in material or workmanship for: ONE YEAR FROM END USER’S DATE OF PURCHASE The warranty period begins on the date of purchase by the End User of the product. All warranty is based on the following limited warranty terms and conditions, including the disclaimer of implied warranties and consequential damages. IMER Group | USA’s obligation and liability under this warranty is limited to repairing or replacing parts if, after IMER Group | USA’s inspection, there is determined to be a defect in material or workmanship. IMER Group | USA reserves the right to repair or replace. If IMER Group | USA chooses to replace the part, it will be at no cost to the customer and will be made available to the IMER Group | USA Dealer from whom the End User purchased the product or an Authorized Service Provider. Replacement or repair parts, installed in the product, are warranted only for the remainder of the warranty period of the product as though they were the original parts. IMER Group | USA does not warranty engines or batteries. Engine warranty claims should be made directly to an authorized factory service center for the particular engine manufacturer. Batteries are not warranted due to unknown treatment during transport, etc, and any battery claims should be directed to the battery manufacturer. IMER Group | USA’s warranty does not cover the normal maintenance of products or its components (such as engine tune-ups and oil & filter changes). The warranty also does not cover normal wear and tear items (such as belts and consumables). IMER Group | USA’s warranty will be void if it is determined that the defect resulted from operator abuse, failure to perform normal maintenance on the product, modification to product, alterations or repairs made to the product without the written approval of IMER Group | USA. Damage to mixing paddles, rotor, and stators or any part of a grout pump that is in contact with mixed cement is not covered under the IMER Group | USA warranty and is deemed as a normal wear item. The life and longevity of the wear items are the responsibility of the End User. IMER Group | USA will pay shop labor on warranty items at the Imer Shop Labor Rate in existence on the date of the warranty claim. An IMER Group | USA labor chart will determine the time allowed to complete a repair and will govern the shop labor hours that will be allowed. IMER Group | USA will pay freight on warranty replacement parts at standard ground rates. No warranty replacement parts will be shipped air freight at the expense of IMER Group | USA. IMER Group | USA only pays outbound freight charges when sending warranty replacement parts to the customer via ground service. IMER Group | USA does not pay any inbound freight. However, if IMER Group | USA determines this to be a warranted item, only then will IMER Group | USA reimburse the customer for inbound freight at standard ground rates. IMER Group | USA WARRANTY POLICY WILL NOT COVER THE FOLLOWING: TAXES; SHOP SUPPLIES; ENVIRONMENTAL SURCHARGES; AIR FREIGHT; TRAVEL TIME; LOSS OF TIME; INCONVENIENCE; LOSS OF RENTAL REVENUE; RENTAL COSTS OF EQUIPMENT USED TO REPLACE THE PRODUCT BEING REPAIRED; LOSS OF USE OF THE PRODUCT; COMMERCIAL LOSS; OR ANY OTHER CHARGES WHATSOEVER OR ANY LIABILITIES FOR DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE OR DELAY. IMER Group | USA MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED. THIS LIMITED WARRANTY IS IN LIEU OF THE WARRANTY OF MERCHANTABILITY AND FITNESS. THERE ARE NO OTHER WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THIS DOCUMENT. No IMER Group | USA employee or representative is authorized to change this warranty in any way or grant any other warranty unless such change is made in writing and signed by an officer of IMER Group | USA. |
WARRANTY CLAIM POLICY
Before contacting Customer Service regarding a possible warranty claim, you must have the following:
IMER Group | USA WARRANTY PROCESS The customer gathers the information listed above and then completes a Return Goods Authorization form (RGA). The customer then returns the goods to IMER Group | USA freight prepaid with the RGA number included inside the package and RGA number displayed on the outside of the package. All collect shipments to IMER Group | USA will be refused and returned at the customer’s expense. IMER Group | USA then determines if the claim is warranty or non-warranty. a. If a warranty, IMER Group | USA will issue a credit to customers account. b. If non-warranty, IMER Group | USA will notify the customer. NOTE: IMER Group | USA will only issue a credit to customer’s account; no cash refunds will be made. If a customer needs an IMER Group | USA part to repair the end user’s machine while waiting for warranty consideration, the customer will be required to order and purchase the replacement part. |
EQUIPMENT |
LINKS |
ABOUT USCONTACT US |
|