HOW TO RETURN UNUSED PRODUCTS

Please read the Returns Good Policy below and follow the directions provided. Then, please use the form provided below to submit an authorized return. If you need to return more than two items, please contact us directly at 800.275.5463.

RETURN GOODS POLICY 
Only new and unused equipment or parts may be returned to IMER Group | USA. Items returned to IMER Group | USA will be assessed a restocking fee based on the following: 

• Equipment or parts received up to 120 days from the original invoice date will be assessed a 20% restocking fee. 
• No stocking fee will be applied with an offsetting 2:1 order (ex. original order valued at $25 may be returned with a $50 new order).

IMER Group | USA WILL NOT ACCEPT any returns for any equipment or parts that are over 120 days old from the original invoice date. 

IMER Group | USA will only issue a credit toward your IMER Group | USA account for returned equipment or parts. No cash refunds will be given. 

IMER Group | USA will not issue credit on returns of any used or damaged equipment or parts. All equipment or parts returned to IMER Group | USA must be packaged to prevent damage during shipping. 

The customer is required to pay all freight charges for returned equipment or parts and must have an RGA number before returning the equipment or parts. Shipments received by IMER Group | USA that does not have an RGA Number will be refused and returned to Customer at Customer’s expense. Collect shipments made to IMER Group | USA will be refused and returned to the customer at their expense. ​
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